FAQ
Getting Started
How do I create a server?
Simply sign up for a free account, choose your server specifications, and click 'Create Server'. Your Minecraft server will be up and running within minutes!
What Minecraft versions are supported?
We support all major Minecraft versions from 1.8 to the latest release. You can easily switch between versions through our control panel.
How do credits work?
Our credit system allows you to enhance your server by purchasing credit packages. You can use credits to upgrade your server's resources like RAM, storage, and other features. We offer different packages with bonus credits, giving you flexibility to grow your server as needed.
How do I upgrade my server?
You can upgrade your server resources by purchasing credits and using them in our control panel. Simply select the resources you want to upgrade and apply the credits. Changes take effect immediately with no downtime.
How do I connect to my server?
Once your server is created, you'll receive an IP address. Simply copy this address and paste it into your Minecraft client's server address field to connect.
Features & Support
Can I install mods and plugins?
Yes! Our platform supports both mods and plugins. You can install them through our easy-to-use control panel or upload them manually via FTP.
How do I get support?
We offer 24/7 support through our Discord server, ticket system, and email. Premium users get priority support with faster response times.
Do you offer backups?
Yes, we automatically backup your server daily. Premium users get more frequent backups and longer retention periods.
Billing & Plans
Is the free plan really free?
Yes! Our free plan includes 4GB RAM and basic features with no hidden costs. You can upgrade to a premium plan anytime for more resources and features.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. The changes will be prorated and reflected in your next bill.
What payment methods do you accept?
We accept all major credit cards, PayPal, and cryptocurrency payments.
Technical
Where are your servers located?
We have servers in multiple locations worldwide, including North America, Europe, and Asia. You can choose the location closest to your players.
What's your uptime guarantee?
We guarantee 99.9% uptime for all our servers. In case of any unplanned downtime, we offer compensation as per our SLA.
Do you offer DDoS protection?
Yes, all our servers come with enterprise-grade DDoS protection at no additional cost.